Financial Policy

For your convenience we accept cash, check, Visa, MasterCard, American Express and Discover. We deliver the finest care available at the most reasonable cost to our patients. Therefore, payment is due at the time of service unless other arrangements have been made in advance.  If you have questions regarding your account, please call us at (865) 675-8877. Most of the time, a simple telephone call can clear up your financial questions or concerns.

Patient Billing and Insurance

Our office utilizes electronic filing for most dental insurance claims. This process greatly increases the speed and response time to claim submissions. Most insurance companies will respond within two to four weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. Please remember you are fully responsible for all treatment fees charged by this office regardless of your insurance coverage.

If we only provide Endodontic Evaluation (Limited Exam and Consultation):

This consists of an examination and testing, discussing the likelihood of maintaining the tooth and treatment options available to you. Payment is due at the time of service.

If we provide Endodontic (Root Canal or related services) Treatment:

Those without dental insurance:

Full payment is due at the time of service.  We offer patient financing through CareCredit.  Please call (865) 675-8877 for details or questions.

Those with dental insurance:

Typically, 40% of the total fee will be required on the day of service, but we may estimate the portion your insurance is going to pay based on past payment history. Since coverage varies for each individual insurance policy, 25% – 75% of the total cost of the procedure may be required at the time of service. We will send an insurance claim (electronically in most cases) for you. Please keep in mind however, that any estimate given by our office is based on payment history and available benefit. Any fees denied or unpaid by your insurance company are ultimately your responsibility.

• If your insurance pays more than the estimated amount, a refund check will be mailed as soon as that payment is received by our office.
• If your insurance pays less than the estimated amount, you will receive a statement from our office. Most insurance companies will respond to claims within 2 – 6 weeks. Please call our office if your statement does not reflect your insurance payment within that time frame.
• If your insurance company does not reimburse us after 2 submissions, you will be responsible for the remainder of the balance since we were unable to collect from them.